Service Management

Delivering best practice IT services by integrating people, process and technology.

IT Service Management is proven best practice for delivering effective IT services to consistently high standards. By adhering to ITIL based policies, processes and procedures developed specifically for your business environment, your IT team will continuously improve standards and reduce the ongoing cost of IT service delivery. By adopting Service Management,IT departments can:

  • Improve the quality of technology services delivered
  • Reduce the long term cost of service provision
  • Align technology services with the current and future needs of the business
  • Achieve the correct balance between people, process and technologies
  • Become proactive in service support and delivery rather than reactive
  • Manage business demand


2e2 at LRG Conference

2e2 is delighted to be the Gold Sponsor of this year’s Local Government Association Annual Conference and Exhibition. With the theme of Localism Works, this conference will be addressing the key topics that affect local government in these financially constrained times.

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Upsell/Xsell

Demonstrating increased revenue results through improvements in your contact strategy

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Care UK Case Study

Care UK supoports its 13500 people and aggressive growth strategy with a service from 2e2

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Further Information

ITSM Service Overview

Maturity Assessment

Case Study

Menzies