Service Management

Delivering best practice IT services by integrating people, process and technology.

IT Service Management is proven best practice for delivering effective IT services to consistently high standards. By adhering to ITIL based policies, processes and procedures developed specifically for your business environment, your IT team will continuously improve standards and reduce the ongoing cost of IT service delivery. By adopting Service Management,IT departments can:

  • Improve the quality of technology services delivered
  • Reduce the long term cost of service provision
  • Align technology services with the current and future needs of the business
  • Achieve the correct balance between people, process and technologies
  • Become proactive in service support and delivery rather than reactive
  • Manage business demand


Businesses Confused about Cloud Suitability and Implementation

Research commissioned by 2e2 has revealed that vendor rhetoric has left over half (57%) of UK businesses struggling to establish if cloud services are suitable for them and if so, how best to implement them.

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ICT for Government

Integrating technology solutions for a brave new world

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SAP Upgrgade

SAP ERP 6.0 builds on that foundation with superior functionality and greater ease of use. But the clock is ticking; soon the standard support from SAP, for earlier releases will be withdrawn.  

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Further Information

ITSM Service Overview

Maturity Assessment

Case Study

Menzies