Service Management
2e2 is one of the largest providers of service management solutions in Europe. Our ITIL experts have a deep understanding of the business processes behind good service management and the tools to manage these processes.
If you want to align your service organization to the ITIL standard there are a number of key steps. Essentially it’s all about people, process and tools.
People – do your people have the right skills for the job? Do you have enough of them?
Process – are your processes well defined, understood and fit for purpose? Are they tightly integrated to the wider business process?
Tools – does your current service management application provide appropriate functionality for your needs?
These are all questions that we can help you answer. Whether you need another pair of eyes to review how you do things today or a solution provider to transform your IT organisation, 2e2 has the business process, technical skills and many years of experience you need to make things happen.
Our solutions include:
- Consultancy, implementation, integration and support of service management solutions
- Service Portfolio Management as defined within ITIL v3 including automated web based request management and IT/Business Alignment reporting
- Service/Help Desk solutions encompassing the ITIL principles of Call, Incident, Problem, Knowledge, Change and Request Management
- Propositions that can be delivered as SaaS ( software as a service) as opposed to the historic in-house infrastructure.
Using the APM model has definitely saved us 70% on process definitions. Thanks to 2e2 Consulting we’ve now managed to achieve process implementation in just three months, which would easily have taken one and a half years in the past.