Management Training
2e2 Training specialise in creating tailored management training courses for our clients; whether you need to address a specific skills issue or you need to help your people to deal with changes in the organisation, you can be sure that 2e2’s solution will be based on your own objectives and is relevant and specific to your organisation.
We deliver courses in the following areas:
- Communications skills
- Customer service
- Management and Leadership
- Project Management
- Sales and Marketing
- Professional Office Administration
- HR Training
- Employment Law
- Change Management
- Service Management
One of the most important aspects of ensuring a successful learning programme is the ability to analyse and understand exactly what learners expect and need from their programme so we provide analysis of motives, anticipated learning experiences, levels of expertise that will be acquired and academic competencies.
Whether you need a learning programme for a small local team or a number of large departments geographically spread across the world, 2e2 can help.
We place a high value on our management trainers having had professional experience in their chosen training area. For example, trainers teaching leadership skills have led teams themselves; our finance-related trainers come from a finance background - they all have had real-world experience which is incorporated into our training courses, therefore making the delivery fun, exciting, and relevant to today’s workplace. Courses are designed to be practical, relevant & participative.
Through a programme of Continual Professional Development, our trainers are always abreast of current and proposed legislative requirements and their updates.
It is a role requirement that trainers belong to professional bodies and networking groups based around their respective training area, again assuring our clients that our trainers have real-world experience. Our management trainers hold a variety of Professional Memberships including Chartered Institute of Personnel Development (CIPD) and British Psychological Society (BPS).
We are well-versed at working within competency framework agreements and working with our clients to actively promote such initiatives.
We have trainers certified in specific disciplines such as Myers-Briggs and Strength Deployment Inventory (SDI) and are able to incorporate such disciplines into tailored training solutions.
Clients we deliver management training to include such organisations as Westminster City Council, examples of courses we deliver include:
- Enhance Your Personal Effectiveness
- Preparing To Lead
- Building High Performing Teams
- Delivering Successful Presentations
- Developing Service Focused Teams
- Building Your Service Focus Ethos
- Optimise Your Communication Skills
- Understanding Self, Understanding Others
Service Management
The 2e2 service management training portfolio comprises the following:
- Awareness and Overview Courses - aimed at raising the awareness of the need for change, the best practices and providing a critical element of your business justification or communications plan.
- Foundation Level Courses - introduces the basic information around ITIL, MOF, ISO20000 and COBIT, providing essential information about the frameworks / standards and leading to recognised qualifications.
- Practitioner Courses - aimed at providing practical guidance on how to define, implement and operate the necessary processes and roles.
- Project and Programme Management Courses - PRINCE2™, the structured project management method from the Office of Government Commerce (OGC), has established itself as the premier approach to managing projects.
- Mentoring and Support - 2e2 are able to offer training needs analysis, tailored education programmes, briefings, workshops, one-to-one coaching and interim resources.
Service Catalogue
A Service Catalogue is a list of services that an organization provides, often to its employees or customers.
The Service Catalogue is critical to ensuring that IT services align with the needs of the business. By establishing and publishing standardised service offerings – with associated service levels and costs – the IT organisation can more effectively manage demand for services. Through the implementation of a Service Catalogue, organisations can drive down costs while still achieving a high level of service.
Our Service Catalogue training teaches organisations to design and maintain an effective IT Service Catalogue according to ITIL v3 best practices, receive hands-on training in best practice service definition, working with real-world examples to define your IT services and gain first-hand experience with Service Catalogue templates in use at some of the most well-respected Fortune 500 corporations.
