News
07/03/2008
2e2 awarded Guoman & Thistle Hotels contract
Malaysian-owned hotel group’s Lexmark and HP printers to be maintained for three years
7 March 2008, Newbury, UK – 2e2, a leading provider of mission-critical IT services, has announced today it has been awarded a contract from Guoman Hotels Limited to maintain Guoman and Thistle Hotels’ Lexmark and HP printers used throughout its comprehensive UK group.
This is a three-year agreement between 2e2 and Guoman Hotels, and covers both front-of-house and back office printers in 41 hotels, approximately 280 printers. The contract comprises two distinct and benchmarked Service Level Agreements (SLAs):
• emergency, with a four-hour response time
• standard next-business day service
“Thanks to 2e2, Guoman and Thistle Hotels will now benefit from improved service in all our hotels. Printer issues are often seen as an annoyance in the workplace - but in an operation as large as ours, printer problems can have a major detrimental effect on our business. Delays can cause serious dissatisfaction among customers and staff alike,” commented Nigel Hoyle, Guoman Hotels’ IT Service Desk Manager.
“Before this contract, it was not unusual for Thistles’ printers up and down the UK to remain faulty and out-of-service for three - or even four – days a month. We spoke to a number of vendors in coming up with a solution and none were able to offer the level of support that 2e2 provides. We now look at a minimum next business day fix and the service fits well into our ITIL framework, continuing our single point of contact (SPOC) philosophy,” he added.
“2e2’s immediate 24/7-365 nationwide accessibility, and our expertise, means downtime will be minimal. 2e2 has an appropriately diverse set of skills, ITIL experience and processes to offer Guoman and Thistle at all times. Already having a network of skilled, value-adding technicians darting around the UK - from Scotland to Cornwall to Scotland – has been our strong suit,” commented Gareth Mitchell, account manager at 2e2.
“We have integrated two additional call types, to log technical faults with our existing Help Desk system. These calls are then directly linked into the 2e2 engineer service centre. So far, we have received and logged 111 calls since the contract began, with a very high standard of success in terms of outcome,” added Mitchell.
The roll-out was problem-free, and has been very well received.
--ENDS--
About 2e2
2e2 is an IT managed services and solutions provider.
2e2’s mission is to be regarded as the most respected provider of innovative technology services and solutions that create exceptional business advantage for its customers. 2e2 provides an extensive portfolio aligned across five principal areas of business:
• Managed services: remote, on-site and co-sourced managed support
• Business application services: around Oracle, PeopleSoft and Microsoft Dynamics
• Unified communications: IP Telephony, video, messaging & collaboration
• Technology solutions: Data management, security, resilience & virtualisation
• Service and asset management: ITIL consulting & service management solutions
2e2’s vision is to be a company whose integrity, performance, quality and care for its customers and employees is second to none. Its expertise, passion, innovation and agility will differentiate it and ensure it is the partner of choice.
2e2 was established in 2002 and has grown into one of the most respected and high-quality IT services providers in the UK and the Netherlands.
With the support of Duke Street Capital, the mid-market private equity fund manager, and Bank of Scotland, 2e2’s mission is to be a major IT services partner in the UK and selected European markets.
2e2 has £256m of annual run-rate revenues and more than 1,500 staff in the UK and the Netherlands.
For more information please see www.2e2.com
ENQUIRIES:
2e2 UK Limited:
Natalie Bruins, Marketing Manager. Tel: 01635 568000.
Elcat Marketing:
Rebecca Marwood. PR Account Manager. Tel: 0118 989 5600
