News

 2e2, a leading provider of mission-critical IT services and solutions in the UK and Netherlands , is pleased to announce that Cisco has recognised 2e2’s skills by awarding it a Cisco Channel Customer Satisfaction Excellence (CSE) certification.

Channel CSE assessment is based upon customer satisfaction results. Each quarter, Cisco acknowledges certified partners who have the highest customer satisfaction distinction within each geographic region. The standard European theatre Customer Satisfaction rating is set at 4.23 while the higher level for excellence is set at 4.56.

Over the last 12 months 2e2 has consistently exceeded the target for Customer Satisfaction Excellence ratings.

 

Customers, Cisco personnel and Cisco partners will now be able to identify 2e2 as having achieved outstanding customer satisfaction during Cisco’s worldwide assessment process.

 

Neil Allpress, 2e2’s UK Managing Director, commented: “Obviously we are delighted to have achieved the Cisco CSE status. Many companies endeavour to achieve this accolade, but few succeed. This new CSE status reflects 2e2’s strong commitment to customer focus.

Within 2e2 we understand that the delivery of excellent service sets us apart from our competitors.”

 

Customer Satisfaction Excellence (CSE) continues to be a key driver for 2e2 in the continuing improvement of service delivery to their customer base. Customers have the confidence that 2e2 is consistently striving for the highest level of Customer Satisfaction  and are delivering above and beyond this to maintain the Excellence rating. 

CSE is also a core value and key driver of Cisco’s current and future success and continues to be a cornerstone of Cisco’s Channel Partner Program. 

 

2e2 is now recognised for Customer Satisfaction Excellence in Cisco’s Partner Locator tool, with a special star signposting 2e2’s achievement. 

 

                                                           

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 Tel: 020 7651 8688,

 

Tom Moriarty / Laura Cocker.