Training News
10/12/2008
BAA staff and tenants to benefit from customised IP telephony training
2e2, a leading provider of mission-critical IT services, has been selected by BAA Airports Ltd to provide Internet Protocol (IP) telephony training to its staff and tenants in a number of its UK airports
10 December 2008, Newbury – 2e2, a leading provider of mission-critical IT services, has been selected by BAA Airports Ltd to provide Internet Protocol (IP) telephony training to its staff and tenants in a number of its UK airports, including Heathrow and three Scottish airports: Edinburgh, Glasgow and Aberdeen.
Existing phone technology will be replaced by a single IP network infrastructure combining voice and data, providing a more supportable business service.
The training is one component of the overall project for which 2e2 will also be delivering the design, deployment, communications and support elements of the telephony estate refresh.
BAA’s environment posed some unique challenges for 2e2. The airport community is made up of airlines, government agencies, retail operations, airport handling agents and BAA staff. BAA provides and also sells telephony services to these organisations. As a result the training solution has to be tailored to embrace this diverse community.
To ensure users are able to use the new technology to its best advantage as soon as it is deployed, the 2e2 training programme has been customised to meet the exact design of the solution using a combination of training tools; user information sessions, online eHelp, floorwalking and collateral.
Expert users within each team act as product champions and are responsible for cascading training to their peers using 2e2 provided tools. The Expert users receive a user information session, from one of a pool of 2e2 trainers specially selected for this BAA project. Sessions are delivered using a self-contained mobile ‘Training in a Box’ IP telephony kit enabling training to take place anywhere, anytime and avoiding the need to rely on infrastructure.
The eHelp solution has been developed by 2e2 to underpin the project. It allows users to access on-demand learning using a highly interactive, modular and scenario-based IP telephony learning application. It is available on BAA’s intranet and extranet enabling users across all airports to access it.
Each area deployed to will have the benefit of onsite ‘floorwalkers’ being available on the day their area goes live, ensuring users are fully supported at every stage of the rollout.
In addition, 2e2 and BAA developed a range of collateral which users have access to, such as the deployment tag which is attached to every handset deployed and contains information on how to use standard functions on the handset.
Andrew Clarke, telecoms programme project manager, BAA said, “The deployment of IP telephony throughout our UK airports is a massive undertaking and the correct training on this technology for our users is vital to not only the success of the project, but to the operation of each airport. We felt that 2e2 could offer a comprehensive, tailored training plan that would touch as many people as possible through the implementation of a flexible programme, in what is a very logistically challenging and operationally-sensitive environment”.
Samantha Kinstrey, managing director of 2e2 Training, commented: “We are all extremely pleased to have been selected by BAA to deliver a training programme for its staff that compliments this massive IP telephony deployment. We are very much looking forward to helping BAA deliver what we are confident will be a major success story”.
--ENDS--
About 2e2
2e2 is a leading IT managed services and solutions provider. Established in 2002, it has grown into one of the most respected and high-quality IT services providers for medium, large and public-sector organisations in each of its geographies.
2e2 helps customers to reduce costs and create business advantage through a range of proven solutions and high-quality managed services:
• Managed services: remote, on-site and co-sourced managed support encompassing infrastructure, applications and security
• Unified Communications: IP Telephony, video, messaging & collaboration
• Business Application Solutions: Oracle, PeopleSoft and Microsoft Dynamics
• Technology solutions: Data management, security, resilience & virtualization
• Service and asset management: ITIL consulting & service management solutions
By remaining agile and responsive to customers’ needs whilst being large enough to provide peace of mind, 2e2 is fast becoming the IT partner of choice for a growing number of organisations who recognise and value this rare combination.
2e2 is funded by Duke Street, the leading private equity group, and by a consortium of banks. 2e2 has £240m of annual run-rate revenues and more than 1,600 staff.
For more information please see www.2e2.com
All product and company names herein may be trademarks of their respective owners
About BAA Airports Ltd
ENQUIRIES:
2e2 UK Limited:
Lyng Kaersager. Communications Assistant, BAA Airports Ltd. Tel: 01635 568000.
Lyng.Kaersager@2e2.com
éclat Marketing:
Rebecca Marwood. Account Manager. Tel: 01276 486000
rebecca@eclat.co.uk
