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Contact Centre

2e2 Contact Centre services cover every aspect:

  • Design and implementation
  • Multi-channel – Email, web chat, co-browse, video and face to face
  • Social media management
  • Management information systems and consolidation
  • Team design and agent management
  • IVR (Interactive Voice Response) design and integration
  • Call control, distribution and migration
  • CTI (Computer Telephony Integration) – desktop interface design and CRM integration
  • Training and user adoption
2e2 Contact Centre brings the following benefits:
  • Over 10 years’ experience and deep expertise in deploying internal and external facing contact centres across private and public sectors.
  • Independent, vendor-neutral advice and solutions.
  • Expertise in on-premise, hosted and fully managed services.
  • Expertise in all aspects of delivery – from design to deployment.
  • Dedicated End User adoption team.
  • Dedicated Security practice.
  • UK data centre.
  • Deep infrastructure and networking skills.
  • Market leader in advanced Unified Communications technology and integration.
  • Awarded Cisco Solutions Partner of the Year for British Airways solution handling 30,000 calls / day.

One Contact - A 2e2 Proposition

From secure web payments through to implementing integrated decison support tools to ensuring effective agent training, 2e2 can apply its skills and experience to meet your ever evolving contact strategy

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Free Contact Centre Discovery Workshop until 31 December 2012

2e2’s Contact Centre Discovery Workshop is a two-day engagement consisting of one day of interviews and assessments and one day of write-up by 2e2 contact centre specialists.

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BAA Case Study: IP Telephony User Adoption

When the decision was made to upgrade Heathrow's telephony system to an IP solution, it was clear that training would be an important part of the overall project. The training program for users ran alongside the equipment roll-out with 2e2.

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2e2 Offers