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Contact Centre

Contact centre strategy is about delivering desired outcomes: reducing cost or improving customer satisfaction, revenue and employee productivity.  At 2e2, we take a consultative approach to understanding your business and its goals.  We combine that with our experience and knowledge so that together we implement a contact centre designed to achieve those outcomes.

We offer a full range of solutions – from design to deployment – based on objective, vendor-neutral advice.  We have over 10 years’ experience implementing small and large contact centres across all sectors and on all models: on-site (CPE), hosted or delivered as a fully managed service.

Projects are delivered within a structured methodology based on the PRINCE2 Quality Assured Delivery (QUAD) standard and drawing on required specialist expertise across 2e2.

One Contact - A 2e2 Proposition

From secure web payments through to implementing integrated decison support tools to ensuring effective agent training, 2e2 can apply its skills and experience to meet your ever evolving contact strategy

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Free Contact Centre Discovery Workshop until 31 December 2012

2e2’s Contact Centre Discovery Workshop is a two-day engagement consisting of one day of interviews and assessments and one day of write-up by 2e2 contact centre specialists.

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BAA Case Study: IP Telephony User Adoption

When the decision was made to upgrade Heathrow's telephony system to an IP solution, it was clear that training would be an important part of the overall project. The training program for users ran alongside the equipment roll-out with 2e2.

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2e2 Offers