Contact centre strategy is about delivering desired outcomes: reducing cost or improving customer satisfaction, revenue and employee productivity. At 2e2, we take a consultative approach to understanding your business and its goals. We combine that with our experience and knowledge so that together we implement a contact centre designed to achieve those outcomes.
We offer a full range of solutions – from design to deployment – based on objective, vendor-neutral advice. We have over 10 years’ experience implementing small and large contact centres across all sectors and on all models: on-site (CPE), hosted or delivered as a fully managed service.
Projects are delivered within a structured methodology based on the PRINCE2 Quality Assured Delivery (QUAD) standard and drawing on required specialist expertise across 2e2.