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Can You Improve Customer Service and Reduce Cost?

Try 2e2's Business Value tool and enter your own facts and figures to get a clear picture of the financial impact of improving the interactions that you have with your customers.

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Can You Improve Customer Service and Reduce Cost?

Try 2e2's Business Value tool and enter your own facts and figures to get a clear picture of the financial impact of improving the interactions that you have with your customers.

Find Out More


BAA Case Study: IP Telephony User Adoption

When the decision was made to upgrade Heathrow's telephony system to an IP solution, it was clear that training would be an important part of the overall project. The training program for users ran alongside the equipment roll-out with 2e2.

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Free Contact Centre Discovery Workshop

2e2’s Contact Centre Discovery Workshop is a two-day engagement consisting of one day of interviews and assessments and one day of write-up by 2e2 contact centre specialists.

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NCP Case Study: The Modernised Contact Centre

By gaining a comprehensive understanding of NCP’s business drivers, 2e2 has been able to design an innovative contact centre which provides a sophisticated, flexible contact centre system that can be updated and managed in real time whilst providing comprehensive management reporting.

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One Contact - A 2e2 Proposition

From secure web payments through to implementing integrated decison support tools to ensuring effective agent training, 2e2 can apply its skills and experience to meet your ever evolving contact strategy.

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