One Contact:

2e2’s One Contact proposition is aimed at helping our customers improve their interactions with their customers
and citizens. Today’s multimedia world that offers more online services is both cost efficient and far-reaching, and is transforming contact strategies in companies large and small.

2e2 applies our capabilities to many initiatives from automated, secure online payments to supporting agent retention via bespoke training programmes to improving first call resolution rates.

To find out more visit www.1-contact.co.uk


Dont leave me hanging on the phone!

To address the needs for improved customer service many organisations are begining to use multiple channels as part of their contact strategy. Helen Rutherford, Director at 2e2, discusses the options and the implications.

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First Contact Resolution

This opinion piece considers the effect that improving first contact resolution rates can have on both costs and customer or citizen satisfaction.

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SAP Upgrgade

SAP ERP 6.0 builds on that foundation with superior functionality and greater ease of use. But the clock is ticking; soon the standard support from SAP, for earlier releases will be withdrawn.  

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“The quality of 2e2’s work and its commitment in providing a dedicated project team with consistency of resources were instrumental in the success of the project. It enabled 2e2 to develop a true understanding of our business and to work as a fully integrated part of our IT team.”

Zoe Armer,
Head of IT Project