Methodologies and Standards

2e2 promote adherence to industry standards and methodologies across the business. This focus underpins our service delivery capabilities, providing a controlled, scaleable and reliable deployment model.

ITIL

We engineer our delivery processes around the industry-recognised ITIL standards ensuring that we deliver to the highest standards of IT Service Management. Our use of ITIL allows us to:

improve IT services through the use of proven best practice processes
improve customer satisfaction through a more professional approach to service delivery
consistently apply standards and guidance
improve productivity
improve our use of skills and experience
improve the delivery of third party services through the specification of ITIL or BS15000 as the standard for service delivery in services procurements.

CoBIT

2e2 promotes the use of the CoBIT principles to drive good practice for control over information, IT and related risks. Its guidance enables us to implement client projects that employ effective governance over the IT that is pervasive and intrinsic throughout the enterprise.

Prince 2

2e2 has adopted a structured approach to project and programme management. We employ a pragmatic implementation of the Prince 2 standard to ensure that projects are run effectively and smoothly. We work to identify risk areas and potential issues and then plan and manage proactively to promote well executed and successful project missions.

ISO 27001

2e2 supports a programme of full awareness of information security policies and procedures to all employees. 2e2 believes that the responsibility for information security best-practice embraces every aspect of our operation, supporting our overriding objective of delivering a best-practice managed services portfolio to all of our clients.

We operate a structured guidance program founded on best practice adoption, conformance, and/or full adoption of a number of industry or professional compliance programs. Information Security Management System s (IS O27001) forms a key part of the 2e2 Compliance Standards Strategy delivering the highest quality services portfolio to our clients at all times.

2e2 believes information security and security best practice is integral to the operations of our business, adopting the approach of driving information security awareness and standards.

ISO 9001

Quality standard and the appropriate local and industry standards that apply to our operations. The continual improvement of our service delivery and supporting processes is a key discipline across the business.